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Where to report a parcel that shows delivered: police, post and consumer offices in five countries

The official pages that can give you a police reference or a carrier finding, sorted by country and by the proof slot each one fills.

What each kind of office can hand you

The Porch Theft card accepts one of four proofs, and three of them come from outside CNshopper. Before choosing an office, match it to the slot it fills.

  • Police fill the police report slot. Online reporting gives you a reference or incident number.
  • Carriers fill the carrier-issued loss confirmation slot, and for the Misdelivery card they are the usual source of proof of the actual delivery address.
  • Consumer bodies such as Citizens Advice or the CCPC explain your rights. They do not issue any of the four proofs.

Every link on this page was opened on 17 October 2026 with an automated check through a normal web connection and again in a full browser to confirm the page title. Offices whose pages refused automated checks are named without a link at the end of each country.

Table matching police, carriers and consumer bodies to the proof slot each can fill
Which office fills which proof slot.

Reporting offices in the United States

There is no national stolen-parcel form in the United States. USA.gov points you to the law enforcement agency where the theft happened, and says most accept non-emergency reports online or by phone. If the US Postal Service made the delivery, the Postal Inspection Service also takes mail theft reports, and USPS runs a missing mail search request that the receiver can start.

Police

Carrier

Named without a link: UPS and FedEx claim pages (UPS refused automated checks; the FedEx claim form is written for shippers).

Card listing the police, carrier and consumer pages for United States, grouped by proof slot
Offices in United States grouped by the proof slot they fill.

Reporting offices in the United Kingdom

GOV.UK lists the non-emergency number and separate online reporting routes for England, Wales and Northern Ireland, and for Scotland. The force websites behind those routes sit behind a browser check that blocks automated testing, so we link the GOV.UK page that leads to them. Citizens Advice explains complaints and compensation claims with delivery companies.

Police

  • GOV.UK: Report a crime: lists the non-emergency number and the online reporting routes for England, Wales and Northern Ireland, and for Scotland

Carrier

Rights and advice

Named without a link: Royal Mail (its help article did not open for automated checks); Evri (its help address returned a page-not-found screen); police.uk and Metropolitan Police reporting pages (behind a browser check).

Card listing the police, carrier and consumer pages for United Kingdom, grouped by proof slot
Offices in United Kingdom grouped by the proof slot they fill.
Card listing the police, carrier and consumer pages for Canada, grouped by proof slot
Offices in Canada grouped by the proof slot they fill.

Reporting offices in Canada

Police reporting in Canada depends on who polices your area. RCMP divisions publish online reporting tools for some property crimes in British Columbia, Alberta and Manitoba, each with its own criteria; cities with their own police service run separate forms. Canada Post explains how to request an investigation into a missing package.

Police

Carrier

Named without a link: City and provincial police services outside RCMP areas (each runs its own reporting page).

Reporting offices in Australia

Australian reporting is run by each state and territory police service. Victoria Police lists its non-urgent reporting routes, and Queensland’s Policelink has online forms for some crimes, stolen property among them. Australia Post has a help topic for a parcel marked delivered that you did not receive, with an online enquiry.

Police

Carrier

Named without a link: NSW Police online reporting (behind a browser check); ACCC consumer pages (refused automated checks); other state and territory police services.

Card listing the police, carrier and consumer pages for Australia, grouped by proof slot
Offices in Australia grouped by the proof slot they fill.

Reporting offices in Ireland

An Garda Síochána runs an online theft declaration for property under a value ceiling set on its own page, and a separate page explains what can be reported online. The CCPC covers your rights on deliveries from online purchases.

Police

Rights and advice

Named without a link: An Post (its help pages sit behind a verification wall for automated checks); Citizens Information’s page on reporting a crime (it refused our link checker).

Card listing the police, carrier and consumer pages for Ireland, grouped by proof slot
Offices in Ireland grouped by the proof slot they fill.

Pages we could not open from here

Several obvious pages are missing from the lists above, and not because they are unimportant. On 17 October 2026 they refused automated requests, sat behind a browser verification step, or returned a page-not-found screen at the address we had. Linking them untested would break the rule we hold every other link to.

  • Royal Mail’s help article for an item marked delivered but not received opened in a browser but not to an automated request.
  • Evri’s help address returned a page saying it could not be found.
  • police.uk, the Metropolitan Police and NSW Police reporting pages sat behind a browser check.
  • An Post’s help pages sat behind a verification wall, and Citizens Information refused our link checker even though it opened in a browser.
  • UPS refused the request; the ACCC returned an access-denied page.

If you use one of these carriers, start from its home page and look for its missing-item or delivered-not-received form.

Table of carrier and police pages listed by name only, with the reason each was not linked
Pages named but not linked, and why.